All pottery is one of a kind and hand made with food safe ingredients. Although mugs are top rack dishwasher and microwave safe, we do recommend washing them by hand to preserve their artisan made integrity. All purchases will be considered final sale. While we do not have a return policy set in place, we would love to have the opportunity to listen to your feedback on how we can make you, our BEEautiful customer happy. Never hesitate to reach us at firstname.lastname@example.org with any concerns you may have.